OptixProcess: the quick and easy way to switch to digital forms
Maximizing Efficiency and Customer-Centric Digitalization: Enhancing Experiences through the ASL System
Is your organisation still using paper-based forms?
Asking customers to submit their information manually, using paper-based forms, carries a raft of potential challenges. As most customers now expect digital processes, and can quickly become frustrated with cumbersome paper-based systems, the potential for a negative customer experience is significant.
Your organisation’s productivity also suffers when forms are completed by hand and data is entered manually, leading to reduced efficiencies and increased errors. If your data resides in a paper format, it can’t be searched, checked or referenced—limiting your ability for insight and analysis. Manual forms also incur printing and paper costs, consume storage space, and aren’t necessarily accessible to your entire customer base.
OptixProcess: the quick and easy way to switch to digital forms
Built on the Red Hat OpenShift platform, the OptixProcess offers a smart yet simple way to design and manage customer-facing forms.
By automating workflows and minimising manual processes, it accelerates decision-making. It also ensures accurate and reliable processing, and enhances the overall experience you provide to your customers.
- Rapid set-up
New, digital forms can be created in just a few minutes with the system’s in-built eForm Builder tool.
- In-built workflow
Automated workflows speed-up form processing and approvals; supporting seamless approvals or rejections at every approver level.
- Efficient processing
Email reminders and automated approvals ensure forms progress smoothly through relevant workflows.
- Full customisation
The design, categorisation and workflow of forms can be completely customised and adapted to each organisation’s needs. Updates can also be made quickly, at any time.
- Comprehensive reporting and monitoring
An easy-to-use dashboard provides at- a-glance insights into form processing and management.
