March 18, 2026 — Arctiq, a leading provider of professional IT solutions and managed services, today announced it has acquired Shadow-Soft, an Atlanta-based technology services firm recognized for its deep expertise in observability, automation, and modern platform operations.
Shadow-Soft brings extensive hands-on experience with modern platform and observability technologies, including deep expertise with Dynatrace and Red Hat. The company has built a strong reputation for engineering-led delivery, helping organizations implement automation, modern DevOps practices, and cloud-native platforms that improve operational efficiency and reliability. The Shadow-Soft team will join Arctiq, continuing to support customers while contributing their expertise to Arctiq’s broader engineering and services organization across North America.
“Shadow-Soft adds exceptional technical depth to our team and strengthens our delivery capabilities globally,” said Paul Kerr, CEO of Arctiq. “As organizations adopt AI-driven applications and operate more complex digital environments, visibility, and automation across infrastructure, applications, and security become essential. The expertise this team brings in observability and platform operations will help our customers run more resilient, intelligent environments at scale.”
James Chinn, Founder & CEO at Shadow-Soft commented: “Modern platforms generate enormous amounts of operational data, but many organizations still struggle to turn that data into actionable insight. That is the challenge Shadow-Soft has been focused on solving through observability, automation, and deep platform engineering expertise around Kubernetes, containers, and cloud-native architectures. Joining Arctiq allows us to bring that engineering capability to a much broader customer base while giving our clients access to a larger global services platform and expanded innovation across infrastructure, security, and AI-driven operations.”
Shadow-Soft is a premier Red Hat and Dynatrace partner helping mid-to-large enterprises modernize their infrastructure with Kubernetes, Red Hat OpenShift, Red Hat Ansible Automation Platform, and replacements for VMware. Founded in 2008, our boutique approach delivers deep expertise with agile execution, accelerating deployments by up to 20% and achieving operational savings of up to 30%.
We specialize in VMware migrations, AI infrastructure management, automation solutions, and unified observability for mid-to-large enterprises across the Southeast U.S. and nationwide.
