Interactive Voice Response Platform (N2IVR) Certified

The N2IVR may be deployed into virtual machine instances (VMI) within a Red Hat OpenShift Virtualisation environment. The VMI may use any of the supported operating systems.

The N2IVR is a great fit for operators of any size needing a cost-effective, off-the-shelf, standards-based INAP-Controlled or VoiceXML-Controlled IVR, or a powerful locally-scripted IVR service design platform.

The solution supports CAPS rates suitable for operators of any size and is laterally scalable with N+1, 2N, or 2(N+1) deployment for High-Availability, Geographic Redundancy, and traffic growth using active/active or active/passive failover.

The N2IVR has administration GUIs for audio file management and platform monitoring. Standard operational features include alarms, statistics, and Event Data Records (EDRs).

The N-Squared IVR Platform generates EDRs including:

• SIP EDRs describing the SIP voice trunk setup, progress, and teardown.
• INAP EDRs describing the INAP call-control interaction.
• VoiceXML Interaction EDRs detailing the VoiceXML call-control actions.
• RTP EDRs detailing the underlying audio fragment generation.
• Supplementary (optional) custom service EDRs describing locally scripted service flows.