assist365 Certified

Assist365 is the agent assist module in Gnani.ai’s unified CX platform. This is a generative AI-powered tool that optimizes agent performance in real time. Generative AI-suggested hints, checklists, and guided workflows help agents handle calls faster and more efficiently. Assist365 also has an in-built knowledge search feature that provides agents with immediate access to relevant information and recommendations during live customer interactions from knowledge bases and LLM data. This tool also supports easy integrations across various systems. Overall, it helps businesses get the most out of their contact centers.