aura365 Certified

Aura is the omnichannel analytics module in Gnani.ai’s unified CX platform. For call interactions, Gnani.ai’s in-house ASR system generates transcripts of call audios.  Aura365 analyzes these transcripts to generate deep interaction insights. Text interactions can be analyzed directly by Aura. The generated insights are available on a downloadable dashboard. AURA365 has many features including topic modeling, compliance monitoring, and automated quality assurance. It analyzes agent performance and CSAT at the same time so businesses can make better, more profitable decisions.