NIx Agents Partner Validated

NIx Agents runs on Red Hat OpenShift Container Platform (version 4.10 or later) and leverages Red Hat AI for ML inference and model serving. OpenShift provides the containerised runtime and orchestration layer, while Red Hat AI powers the anomaly detection, predictive analytics and continuous learning capabilities. No other Red Hat products are strictly required, though OpenShift AI is recommended for teams wanting to manage and retrain models directly.

NIx Agents supports all major telecom vendors including Ericsson, Nokia, Huawei, ZTE, Cisco and Samsung across all network domains — RAN (2G to 5G), voice core (HLR, HSS, PCRF, MGW), data core (EPC/4G and 5G core), transmission networks and virtualised/cloud-native workloads. New vendor integrations can be added through NIx Ingestor's extensible connector framework.

NIx Agents typically operates in shadow mode for 2–4 weeks after initial deployment, during which it learns your network's baseline behaviour and generates recommendations without taking action. Once validated by your operations team and thresholds are tuned, autonomous action mode can be enabled per domain. Most customers see measurable MTTR improvements within the first 30 days of full operation.

Based on deployed customer outcomes, NIx Agents delivers 40–60% reduction in operational costs, reduction in MTTR from hours to minutes, enhanced first contact resolution rates and significant reduction in manual ticket handling through automated resolution. The continuous learning architecture means performance improves over time as the agents accumulate more network pattern data.