Simplify ServiceNow ITSM with Red Hat

Optimized IT service delivery can result in improved customer satisfaction and mean time-to-resolution (MTTR), as well as enhanced productivity across your entire IT organization. But manual maintenance of configuration information can be time consuming, inaccurate, or incomplete. 

Integrate Red Hat Ansible Automation Platform with ServiceNow ITSM to help improve IT service experience and performance. Establish your ServiceNow ITSM as the “single source of truth” for IT assets while using Ansible Automation Platform to programmatically open, close, and update service requests, incidents, problems, and change requests.

Using this certified collection helps to extract value from service chains, while using a “closed loop” process to automatically update ServiceNow ITSM workflows without manual intervention. Work across incidents, problems, and change requests to simplify remediations. Create playbooks to automate common service request actions, such as resetting a network router, so that service teams can use the tools they are familiar with to perform the action and resolve incidents quickly—while automatically establishing a digital trail in ServiceNow ITSM. 

The collection includes modules and plug-ins for managing incident tickets, interacting with problem tickets, handling change requests, and managing the configuration management database in ServiceNow ITSM. It also includes an inventory plug-in that allows Ansible Automation Platform to operate against the ServiceNow ITSM configuration management database (CMDB) as a single source of truth.

This collection provides the ability to automate the retrieval of configurations, eliminating manual steps and allowing IT professionals to focus on other priorities.