NTT's AI-powered service Ops with ServiceNow and Red Hat AAP
AI & ML-based automation powered by ServiceNow Workflows and Red Hat Ansible
Modern IT organizations face numerous challenges that can hinder their operational efficiency and service delivery:
- Complexity in IT Infrastructure: Without smart tools that can adjust and grow along with evolving needs, organizations risk falling behind in managing their IT setup, leading to inefficiencies and potential breakdowns in operations.
- Integration Across Diverse Tools: Failure to integrate disparate systems results in inefficiencies and data silos, hindering collaboration and decision-making processes within the organization.
- Limited Auto Resolution Automation: Insufficient automation and real- time data integration contribute to prolonged resolution times, resulting in increased Mean Time to Resolution (MTTR) and potentially severe consequences for the organization’s reputation and bottom line.
- Standalone AIOps tools: Relying on standalone tools with manual setup and disjointed workflows leads to slower issue resolution and increased downtime, impacting productivity and customer satisfaction.
- Proactive Incident Management: Neglecting proactive systems means organizations are susceptible to disruptions that can interrupt services, resulting in dissatisfied customers and potential revenue loss.
Experience seamless IT management as our solution predicts, analyzes, and autonomously resolves anomalies, all while simplifying operations by cutting through the noise from diverse monitoring systems management.
- Key benefits and outcomes
Cost Reduction:
Streamlines operations and reduces expenditures through efficient resource management and automation.
Improved Compliance and Governance:
Standardizes processes across the organization to enhance compliance and reduce risks.
Enhanced Operational Efficiency:
Automates routine tasks and optimizes workflows, leading to fewer errors and increased productivity.
Faster Resource Provisioning:
Rapidly adjusts resources to meet operational demands, enhancing responsiveness and reducing downtime.
Reduced Incident Resolution Time:
Utilizes predictive insights to proactively address issues, minimizing their impact and frequency.
