Finacle Digital Engagement Hub
Enable banks to onboard, sell, service and engage retail, small business, and corporate customers.
Traditional brick and mortar banks are adjusting to a new generation of customers that expect faster, simpler, and more immersive experiences across channels. The vast complexity of legacy banking systems—with their proprietary architecture, lack of automation, and high level of technical debt—make it difficult for banks to compete with born-in-the-cloud fintechs. To be competitive, traditional banks need to implement digital banking systems and operational models that allow them to evolve more efficiently, reduce costs, and increase velocity, while remaining responsive to customer needs.
Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks onboard, sell, service and engage retail, small business, and corporate customers. The suite offers a broad range of traditional, modern, and emerging channel experiences to every type of user, including end customer, bank staff, external partner, and trusted third parties, interacting through application programming interfaces (APIs).
- Scale on demand
- With Red Hat Enterprise Linux and Red Hat OpenShift, the Finacle Digital Engagement Suite can scale elastically across on-premise legacy, private, and public cloud infrastructures. Red Hat OpenShift Serverless allows Finacle services to scale down to zero when they are not needed and automatically scale up based on event triggers in response to incoming demand.
- Improve operational efficiency
- Running Finacle Digital Engagement Suite on Red Hat OpenShift allows you to optimize cross-channel processes, centralize operations, and deploy a wide range of features that can service various customer segments. Embedded artificial intelligence (AI) components further improve intelligence and operational efficiencies.
- Accelerate innovation and time to market with new digital offerings
- The level of automation and abstraction provided by the Red Hat software portfolio allows business users and developers to implement new customer journeys and features in less time. Red Hat OpenShift Service Mesh simplifies accessing multiple data sources and making the required connections without having to manage the underlying infrastructure.
