Bridging the Gap: Integrate IT and Business Process Automation - A case study of an SAP kernel upgrade
Devoteam helps IT operations (IT Ops) teams overwhelmed with manual tasks to automate the issues handling process via a fully regulatory-compliant change management solution.
The growing complexity of IT environments coupled with evolving regulatory and compliance requirements has significantly increased the number of manual tasks for IT Ops teams. Many of these administrative tasks are recurring and time-consuming, can lead to errors, and keep teams from focusing on more strategic initiatives.
To address this, organizations use platforms such as ServiceNow for ticket processing and documentation of change management, however, IT Ops teams need help in ensuring their tasks are executed quickly, compliantly, and efficiently.
One example is the management of an SAP® Kernel. While the process itself is well described, it consists of several manual steps that lead to slow turnaround times and inconsistencies and are inherently error-prone, affecting the update process’s reliability.
Many organizations want to adopt robust automation solutions that boost productivity while improving speed, accuracy, auditability, and governance.
Together Red Hat® Ansible® Automation Platform and the ServiceNow Business Process Platform can streamline infrastructure management and system application management (e.g., SAP), while improving efficiency and security, cost-effectiveness, and regulatory compliance.
Devoteam has created a solution to automate IT business processes1 and change management by integrating the capabilities of Red Hat Ansible Automation Platform with ServiceNow. The integration allows customers to benefit from general automation advantages (reducing time, costs, errors, and risks) and adds a new element of compliance with regulatory requirements, as relevant documentation is generated automatically and saved in a single place.
- Greater Compliance
with implicit documentation covering tracking and logging information of automated activities.
- Increased efficiency and consistency
Ansible reduces manual effort and processing times for Kernal updates. Workflows ensure standardized and repeatable execution of update tasks, eliminating the risk of human error.
- Improved Security
through the integration enforced approval workflows and automated security best practices.
- Enhance visibility
Real-time monitoring and logging within ServiceNow provides high visibility and control over the update process.
- Reduced costs
Automation minimizes manual interventions, leading to cost savings in personnel resources.
