ServiceNow
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Discover how the world works with ServiceNow. W bring organizations of every size, in every industry, smarter, faster, and better ways to work.
ServiceNow is a software company that provides a cloud-based, AI-driven platform for automating multiple management workflows in enterprises. We specialize in IT service management, IT operations management and IT business management.
Founded in 2004, ServiceNow offers an intelligent, cloud-based platform and tools for automating, managing and optimizing many enterprise processes, including the following:
- IT service management (ITSM).
- Customer service management.
- IT operations management (ITOM).
- HR service delivery.
- Strategic portfolio management.
- IT asset management (ITAM).
- Security operations.
- Field service management.
- Application portfolio management.
- Governance, risk and compliance (GRC).
The ServiceNow platform is called Now, and all of ServiceNow's products are built into it. The platform provides a singular technology stack for multiple enterprise departments, workflows and processes. The platform sits on top of existing enterprise data and systems to help minimize digital sprawl and facilitate digital transformation. In addition, ServiceNow offers interfaces and low-code tools to orchestrate and automate tasks and processes to improve efficiency, lower risk and reduce costs.
Benefits to working with ServiceNow
IT Service Management (ITSM)
This part focuses on providing tools and solutions for managing IT services and processes. It includes modules for incident management, problem management, change management, service catalog, and other ITIL (Information Technology Infrastructure Library) processes. ITSM helps organizations streamline their IT operations and enhance service delivery.
IT Operations management (ITOM)
ITOM is focused on managing the infrastructure and the performance of IT services. It includes modules for discovery, event management, cloud management, and automation. ITOM helps organizations gain visibility into their IT infrastructure, monitor performance, and automate routine tasks to improve overall efficiency.
IT Business Management (ITBM)
ITBM is a set of applications within ServiceNow that helps organizations align their IT resources with business goals. It includes modules for project portfolio management, demand management, resource management, and financial management. ITBM allows businesses to prioritize and manage IT projects more effectively and allocate resources efficiently.
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